Cancellation & Refund Policy
Comprehensive information about flight cancellations, changes, and refund procedures for bookings made through Traviflight®.
24-Hour Policy
DOT-compliant grace period
Flexible Changes
Date and time modifications
Refund Processing
7-30 business days
Table of Contents
1Policy Overview
This Cancellation and Refund Policy governs all flight bookings made through Traviflight®, an affiliate of Bookmyairtravel LLC, an ARC-authorized travel agency (ARC #21612953) based in Baltimore, Maryland.
Important Understanding
As an authorized travel agent, Traviflight® facilitates bookings between you and airlines. Cancellation and refund policies are primarily determined by the airline's fare rules for your specific ticket. We process cancellations and refunds in accordance with these rules and applicable Department of Transportation (DOT) regulations.
Flight Data Technology
Our flight search and booking services are powered by the Duffel API. Cancellation requests and fare rules are retrieved through this technology platform. While we use Duffel to access airline inventory and booking capabilities, final cancellation and refund decisions are subject to each airline's specific policies and fare conditions.
Two Types of Fees Apply
When you cancel or change a booking, two types of fees may apply: (1) Airline fees and penalties as determined by your fare rules, and (2) Traviflight® service fees for processing your request. Both are detailed in this policy.
224-Hour Cancellation Policy (DOT Regulation)
In accordance with U.S. Department of Transportation (DOT) regulations, you have the right to cancel your flight booking within 24 hours of purchase for a full refund, provided:
Requirements for 24-Hour Cancellation
- • Booking was made at least 7 days before departure
- • Cancellation request is made within 24 hours of booking
- • Flight is to, from, or within the United States
- • Original booking was made through Traviflight®
Refund for 24-Hour Cancellation
- • Full ticket price refunded
- • All taxes and fees refunded
- • Traviflight® service fee refunded
- • Refund processed within 7 business days
How to Cancel Within 24 Hours
To exercise your 24-hour cancellation right, contact us immediately by phone at +1 (866) 240-9306 or email [email protected]. Please have your booking reference number ready. We will process your cancellation and initiate the refund promptly.
3Fare Types & Flexibility
Airlines offer different fare types with varying levels of flexibility. Your cancellation and change options depend on the fare type you purchased:
Fully Refundable Fares
Premium tickets offering maximum flexibility. Cancel anytime for a full refund without airline penalties.
Flexible/Semi-Flexible Fares
Mid-range tickets allowing changes and cancellations with moderate fees. Often provide airline credit for future travel.
Non-Refundable/Basic Economy Fares
Lowest-priced tickets with significant restrictions. May not be eligible for refunds or may incur substantial penalties.
Check Your Fare Rules
Your specific fare rules are displayed during booking and included in your confirmation email. We recommend reviewing these rules carefully before purchasing. If you have questions about your fare type, contact us before booking.
4Cancellation Fees
When you cancel a booking (after the 24-hour grace period), the following fees may apply:
| Fee Type | Amount | Notes |
|---|---|---|
| Airline Cancellation Penalty | Varies by fare type | $0 - Full ticket value; determined by airline fare rules |
| Traviflight® Processing Fee | $75.00 per ticket | Non-refundable; covers cancellation processing services |
| Original Service Fee | As charged at booking | Non-refundable; services already rendered |
Non-Refundable Tickets
For non-refundable tickets, you may still cancel and receive an airline credit (minus applicable fees) for future travel, depending on airline policy. This credit typically must be used within 12 months of the original booking date and may have restrictions on use.
5Change & Modification Fees
If you need to change your flight date, time, or destination, the following fees apply:
| Change Type | Traviflight® Fee | Additional Costs |
|---|---|---|
| Date/Time Change | $50.00 per ticket | + Airline change fee + fare difference |
| Route/Destination Change | $50.00 per ticket | + Airline change fee + fare difference |
| Name Correction (minor) | $50.00 per ticket | + Airline fee (if permitted) |
| Same-Day Changes | $75.00 per ticket | + Airline fees + fare difference |
Fare Difference
If your new flight has a higher fare than your original booking, you must pay the fare difference. If the new fare is lower, refunds of the difference depend on airline policy - most airlines do not refund the difference on changes.
Name Changes
Most airlines do not allow name changes on tickets. Minor spelling corrections may be permitted for an additional fee. Name transfers to a different person are generally not allowed. Tickets are non-transferable unless explicitly stated in the fare rules.
6How to Cancel or Change Your Booking
To cancel or change your Traviflight® booking, please use one of the following methods:
Call Us (Fastest Response)
+1 (866) 240-9306
Available for urgent changes and same-day requests. Have your booking reference ready.
Email Request
For non-urgent requests, email us with your booking details:
Online Contact Form
Submit your request through our Contact Page.
Information Required
- Booking reference number
- Passenger name(s)
- Flight details
- Reason for cancellation/change
- New travel dates (for changes)
- Contact information
7Refund Process & Timeline
When you are eligible for a refund, here is what to expect:
Request Submission (Day 1)
Submit your cancellation request through any of our contact channels.
Processing (24-48 hours)
We verify your fare rules, process the cancellation with the airline, and calculate applicable refunds.
Confirmation Email
You receive an email confirming the cancellation and detailing the refund amount (if applicable).
Refund Processing (7-30 business days)
Refunds are initiated to your original payment method. Processing time varies by airline and payment method.
| Payment Method | Typical Refund Timeline |
|---|---|
| Credit Card | 7-14 business days |
| Debit Card | 7-21 business days |
| Airline Credit | 3-7 business days |
8Airline-Initiated Changes & Cancellations
When an airline significantly changes or cancels your flight, you have enhanced rights:
Significant Schedule Changes
If the airline changes your flight by more than 2 hours, you may be entitled to:
- Full refund without penalties
- Rebooking on an alternative flight at no extra cost
- Traviflight® service fee refund (for airline-initiated cancellations)
Airline-Cancelled Flights
If your flight is cancelled by the airline, you are entitled to a full refund including all taxes and fees. We will assist you in obtaining your refund or rebooking on alternative flights.
9Special Circumstances & Exceptions
Force Majeure Events
During extraordinary circumstances (natural disasters, pandemics, political unrest, etc.), airlines may offer enhanced flexibility. We will guide you through available options and work directly with airlines to secure the best possible outcome.
Medical Emergencies
Some airlines offer compassionate refund policies for documented medical emergencies or family crises. Supporting documentation (doctor's notes, death certificates) is typically required. Final decisions rest with individual airlines.
Military Orders
Active military personnel with official orders may be eligible for special cancellation policies with some airlines. Documentation of military orders is required.
10No-Show Policy
Important: Avoid No-Shows
If you do not show up for your flight without prior cancellation ("no-show"), you will typically forfeit the entire ticket value with no refund. Additionally:
- All subsequent flights on your itinerary will be automatically cancelled
- No refund or credit will be provided for no-shows
- Taxes may be the only recoverable portion
We strongly recommend contacting us to cancel your booking before departure if you cannot travel. Even non-refundable tickets may offer partial credit when properly cancelled.
11Travel Insurance Recommendation
We strongly recommend purchasing comprehensive travel insurance to protect your travel investment. Travel insurance can provide coverage for situations not covered by airline refund policies:
Covered Situations
- Trip cancellation due to illness
- Family emergencies
- Non-refundable booking protection
- Travel supplier bankruptcy
Additional Benefits
- Trip interruption coverage
- Lost baggage reimbursement
- Medical coverage while traveling
- Emergency evacuation
Need to Cancel or Change Your Booking?
Our customer service team is ready to assist you with cancellations, changes, and refund inquiries.
Bookmyairtravel LLC
Email Support
Affiliate Disclosure
Traviflight® participates in affiliate marketing programs with various travel service providers. When you complete a booking through links on our website, we may receive a commission at no additional cost to you. Traviflight® operates independently and is not officially endorsed by, sponsored by, or directly connected to any airline, hotel chain, or travel brand featured on this platform. All company names, logos, and trademarks displayed are the intellectual property of their respective owners and are used for identification purposes only. The content on this website is provided for informational purposes and does not constitute official statements or representations on behalf of any third-party company or service provider.